Supervisor or Team Lead

Lead and inspire a team of customer service representatives to deliver excellent levels of individual and team performance to ensure client satisfaction.
  • Manage the team’s day-to-day operations
  • Ensure that each team member meet compliance, quality and accuracy in their work
  • Assist with onboarding new hires
  • Develop processes and maintain regular coaching sessions to increase productivity
  • Provide support and assistance to the client
  • Responsible to ensure that SLAs are met
  • Prepare weekly reports and other information as required by Management and client
  • Must have at least 2 years experience as a Team Leader/ Supervisor handling an international healthcare account
  • Strong interpersonal skills with ability to liaise with clients, management and team members
  • Knowledge of performance metrics – implementation and monitoring
  • Excellent verbal and written communication skills
  • Must be organized and adept in multi-tasking
  • Proficient in MS Office applications and trainable in other software
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