The ista process.

Our difference lies in our process.

We’re here to establish rock-solid relationships based on open communication and hierarchical harmony, paving the way for long-term success that lasts a lifetime. Our tried and tested process covers everything from comprehensive training to top-notch team building, leaving you with a streamlined process that works.

01 Onboarding

The logistics and planning phases of the onboarding process involve identifying your needs and developing a solution.

02 Recruitment

Our recruitment team cultivates a dynamic team composed of a team lead, manager, and agents.

03 OPEX

The Operational Excellence department creates learning platforms, tech tools, and processes to create a streamlined workflow.

04 Training

A point person at your company trains the ista team lead who is responsible for all further training. Trainings are recorded, and curriculum materials are created for future use.

05 Communication

Communication is sent several times a day with reports on work completed and progress. Any problems are immediately handled and reported.

06 Creation

Your remote office supports your team so that all operations run smoothly!

"Our relationship with ista is very close, and we work together to ensure that our needs are met. They are a great help in overcoming challenges, such as restructuring departments due to growth. We oversee their work, but we don't have to worry about the details; they handle everything, making our job much easier. Overall we highly recommend ista for their professionalism, expertise, and commitment to excellence."

— Dassi Licht, Director AP, Towne Nursing

The ista process.

Our difference lies in our process.

01

Onboarding

02

Recruitment

03

OPEX

04

Training

05

Communication

06

Creation

— Dassi Licht, Director AP, Towne Nursing

ista onboarding

Discovery call

Team curation

KPI and workflow creation

Training

On-going Q&A and collaboration

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